- Aer Lingus and luggage agents sent baggage to a couple’s resort 5 days after they checked out.
- Ansen Bayer and his spouse travelled to Iona, a distant Scottish island, donning friends’ apparel.
- The Bayers, who are even now with out their luggage, were being travelling for their 15th marriage anniversary.
An airline sent a couple’s shed baggage to a hotel on a distant Scottish island, 5 days following they experienced checked out and were on the other facet of the place.
Ansen Bayer and his spouse Amandria flew with American Airways from Chicago to Dublin in Eire, prior to shifting to an Aer Lingus flight to Glasgow, Scotland.
The pair were travelling for their 15th wedding day anniversary and experienced their flights cancelled twice prior to their journey started off. Ansen, who had typically brought carry-on luggage to steer clear of it getting missing, was pressured to test his bags in Chicago anyway.
When they arrived in Glasgow, he discovered their baggage were being lacking, together with people owned by six other travellers. Ansen submitted a criticism and was explained to by Eagle Aviation, the organization utilized by Aer Lingus, that their baggage would be delivered to their hotel.
In the meantime, the pair created do with clothing lent to them by travel companions.
For the reason that the few had to consider a train, a bus, and two ferries to arrive at their hotel in Iona, a remote island off the West coast of Scotland, they feared it was unlikely their luggage would get there in advance of they still left.
“I uncovered an e-mail for them and begged them to not ship our baggage to the resort, due to the fact they would not get there on time,” Ansen informed Insider. “We were going back to Glasgow for a working day anyway and could pick our baggage up at the airport.”
As Bayer predicted, the baggage didn’t get there right until 5 times following they had checked out, when they have been already on the other facet of the place in Edinburgh.
“I attempted to describe that Iona is really remote and it would not get there on time, but they explained there was almost nothing they could do.”
The dropped baggage, which is continue to waiting around in Iona, was just 1 of several hiccups on a journey that included cancelations, delays, and substantial traces at Chicago Airport’s immigration checkpoints, underlining the influence of the journey chaos influencing Europe and the US this summer.
Ansen mentioned Aer Lingus however has not approved Eagle Aviation to collect the bags, meaning they had been nevertheless trapped at the hotel 22 times after the airline 1st misplaced them. He is considering paying out for the luggage to be shipped.
“Every thing about this encounter with Aer Lingus has been terrible, but their entire and utter absence of any semblance of customer provider or even reaction to a person who has experienced a horrible encounter with them is appalling to me,” he said.
“I guess we can assert we backpacked throughout the British isles since our backpacks are all we had,” Ansen added. “But soon after preserving up for many years for this as soon as-in-a-life span journey, it however feels like we were robbed a little bit by the airlines, forcing us to go via the journey with no our luggage that we never even desired to verify in the first place.”
Aer Lingus and Eagle Aviation had been contacted for comment.